Personal Services

Personal Services relate to the provision of a range of optional services that may be or are acquired at Residents’ own expense. These may include assistance with personal laundry; personal choice services (e.g., hairdressing); Non-Emergency Transportation; Social and Leisure Opportunities; and Medication Assistance, where applicable.

Residents benefit from the opportunity to have a choice of optional services that promotes their independence. They also benefit from the opportunity to form meaningful relationships with other Residents, Employees, volunteers and visitors and to choose whether to participate in the various activities they enjoy.

Personal Laundry

STANDARD 19

Within the design limitations of the Facility, equipment is provided to allow Residents, their representatives or Service Providers to do the Residents’ personal laundry and/or the Facility offers a Personal Laundry service.

19.1
Where equipment (e.g., washer, dryer, iron and ironing board) and appropriate space is provided for use by Residents, their representative or Service Providers to do the Residents’ Personal Laundry, the Operator must ensure that the equipment and space is clean and in good repair.
19.2
Additionally or as an alternative, the Operator must provide a mechanism for Residents to pay for Personal Laundry to be done by the Facility.

Personal Choice Services

STANDARD 20

A variety of personal choice services that comply with all applicable licensing and standards (e.g., hairdresser, barber) may be offered based on the needs and preferences of the Residents.

20.1
If space is provided for personal choice services, the Operator must ensure that it is appropriate for the intended purpose.
20.2
Where personal choice services are provided directly or under contract, the Service Provider must comply with all applicable licensing and standards.

Non-Emergency Transportation

STANDARD 21

If transportation is offered to Residents, it must conform to all traffic safety regulations.

21.1
The Operator must ensure that vehicles owned or leased by the Operator and used to transport Residents have valid registration and insurance, and are operated by licensed, qualified drivers.

Social, Leisure and Spiritual Opportunities

STANDARD 22

Residents are provided with options for a variety of Social and Leisure Opportunities that promote well being and enjoyment, as well as respond to Residents’ physical, emotional, intellectual, spiritual, cultural, and sensory needs and encourage as much autonomy as possible.

22.1
The Operator must ensure that Residents have the opportunity to provide input regarding Social and Leisure Opportunities.
22.2
The Operator must ensure that Residents are supported and assisted in maintaining their spiritual beliefs, religious observances, practices and affiliations.
22.3
The Operator must ensure activities are communicated to Residents.
22.4
The Operator must ensure that personnel, if retained to plan, develop, coordinate and deliver recreational and social activities, have the education or knowledge to meet the Residents’ needs.

Medication Reminders and/or Medication Assistance

STANDARD 23

If Medication Reminders and/or Medication Assistance are provided, the Facility must follow an acceptable Medication Reminder and/or Medication Assistance program.

23.1
The Operator must ensure that written processes are developed and maintained that:
  • describe the scope and level of Medication Reminders and Medication Assistance services offered to Residents;
  • support/promote the self-administration and secure storage of medications;
  • detail the requirements for education for Employees involved in delivering Medication Reminders and Medication Assistance services; and
  • address how Medication Reminder and Medication Assistance errors are handled (e.g., recording, monitoring, and follow up).

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