Appeal Process
If your request for assistance is denied or if you disagree with the amount of assistance you receive, you can appeal the decision. Before you decide to appeal a decision, you must first contact the Special Needs Assistance for Seniors program to provide any new related information and to obtain a complete explanation from the assessor.
If you disagree with a decision made by the program, call the Seniors Information Line toll-free at 1-800-642-3853 or 780-427-7876 in Edmonton, to follow the appeal order:
| Step | Action | Special Needs Assistance |
| 1 | Telephone call | Assessor |
| 2 | Write | Director |
| 3 | Write | Assistant Deputy Minister |
| 4 | Submit Notice of Appeal Form | Citizens' Appeal Panel |
An independent committee of three private citizens called a Citizens' Appeal Panel hears a Step 4 appeal. These are independent appeal panels and their decisions are binding on both the Special Needs Assistance for Seniors program and the senior who is making the appeal. Please call toll-free 1-800-642-3853 or 780-427-7876 in Edmonton to have a Notice of Appeal form sent to you.
An appeal should be received by the program within three months of the date on the letter from Special Needs Assistance for Seniors advising you of the decision on your request.
