Information for Albertans with Disabilities

(last updated May 2006)

ACCESSIBILITY AND COMMUNICATION

Accessibility
In Alberta, there are minimum requirements for accessibility that must be met when buildings and facilities are constructed or renovated. These requirements are outlined in the Alberta Building Code. The Barrier Free Design Committee reviews and makes recommendations for revisions to the Code every five years. For more information, visit  http://www.municipalaffairs.gov.ab.ca/ss_Building.htm.

Public Buildings
All new construction (except single family homes and certain industrial facilities) must meet Alberta Building Code requirements for barrier free access. There is no requirement to bring older buildings up to Code requirements unless extensive renovations are being made.

The Barrier Free Design Guide outlines the minimum building requirements of the Code, provides designers, builders and other Code users with a guide to providing access to buildings, and, in some cases, describes why the improvement is needed and offers suggestions to achieve it. This publication can be purchased from the Safety Codes Council at 413-0099 or toll-free at 1-888-413-0099. For more information, visit  www.safetycodes.ab.ca/cert_posse.html or  www.safetycodes.ab.ca/Forms/bfree.doc to order copies.

Building inspectors in the area the building or facility is located ensure compliance with the Code. Contact your municipal office to speak with a building inspector. For a list of municipal contacts, visit  www.municipalaffairs/ms/officials/index.cfm.

Designated Parking
If parking is provided as part of a development, the Alberta Building Code requires a portion of the parking stalls to be of a specific size and designated for use by persons with disabilities. Parking placards or license plates showing a wheelchair symbol are required before parking in designated parking stalls. Local enforcement officers implement the use of these stalls.

If you are unable to walk 50 meters unassisted, you may qualify for a parking placard. Contact the nearest registry outlet for an application, which must be completed by a physician, occupational therapist, or physiotherapist.

Application forms and information about the policy are available at  www.trans.gov.ab.ca/Planning/BarrierFree.asp or by calling Alberta Infrastructure and Transportation at (780) 427-7013 in Edmonton (toll free by dialing 310-000 first).

First Nations
Construction and renovations requiring building permits must meet either the National or Provincial Building Codes. If the band does not specify that the construction will meet the  National Building Code, then the  Alberta Building Code applies.

Inspection and enforcement is the responsibility of the band. If there are no trained inspectors available on the reserve, band leaders can hire inspectors from surrounding municipalities.

Communication
All people have a right to access information, including people who have alternate ways of communicating.

Government of Canada
Alternative Formats-Access for All and How to Provide Alternative Formats, produced by the federal government, describe various communication formats. For copies, contact the Distribution Centre in Ottawa at (613) 995-2855.

Government of Alberta
The Government of Alberta has produced Access to Government Publications, Meetings and Services: A Handbook for the Implementation of the Alberta Government's Alternative Communications Policy. For copies or additional information, call Service Alberta at 310-0000.

Premier’s Council
The Premier's Council on the Status of Persons with Disabilities has produced the Alternative Communication Policy Report and Standards for Interpreting in Educational Settings: Early Childhood Services to Grade 12. For more information or copies, contact the Council at 422-1095 or 1-800-272-8841 (voice or TDD/TTY). These publications are also available online.

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EDUCATION AND TRAINING SUPPORTS

Some students have special needs directly related to their disability, which require them to receive assistance to complete education or training programs.

Early Childhood Services (ECS)
Children with disabilities from 2 ½ to under 6 years old have access to Program Unit Funding provided by Alberta Education for early intervention services to approved ECS operators. For more information, contact Alberta Education, Special Programs Branch, at (780) 422-6326, or dial 310-0000 to be connected toll free.

The Department of Indian and Northern Affairs Development (INAC) provides support for children living on reserve who meet the existing eligibility criteria. For further information, please contact INAC (780) 495-2773.

Grades 1 - 12
1-12 Funding: Mild and Moderate Disabilities- Basic Instruction funding is provided to school authorities on a per student basis, based on the entire student enrolment. Funding for students with mild/moderate disabilities is included in the Basic Instruction funding provided to school authorities. Visit  www.education.gov.ab.ca/funding/FundingManual/ for more information.

1-12 Funding: Severe Disabilities- Severe Disabilities funding is provided to school authorities in addition to the Basic Instruction funding. Applications are made by school authorities on behalf of eligible students with severe disabilities. If your child is just beginning school or has moved, it is wise to contact the new principal as early as possible to ensure the school board starts the application process. Visit  www.education.gov.ab.ca/funding/FundingManual/ for more information.

Special Education Series: Programming For Students with Special Needs-Alberta Education, Special Programs Branch has produced a number of resources (available at a low cost) intended to help teachers of students with special needs:

  • Teaching for Student Differences
  • Essential and Supportive Skills for Students with Developmental Disabilities
  • Individualized Program Plans
  • Teaching Students who are Deaf or Hard of Hearing
  • Teaching Students with Visual Impairments
  • Teaching Students with Learning Disabilities
  • Teaching Students who are Gifted and Talented

Visit  www.lrc.education.gov.ab.ca/pro/default.html for more information.

A handbook, The Parent Advantage: Helping Children Become Successful Learners at Home and School, is available through the Learning Resource Distributing Centre. To order, phone (780) 427-5775 (order # 361501). The cost is $4.85 + GST. Visit the  Alberta Education website for more information.

A resource entitled Handbook for Aboriginal Parents of Children with Special Needs is available from Alberta Learning Regional Office and Aboriginal Services Branch at (780) 415-9300 (toll free by dialing 310-0000 first). There is no cost for this guide. Visit the  Alberta Education website.

Student Health Initiative (SHI)
Developed through a partnership of Alberta Education, Health and Wellness, Children's Services and the Alberta Mental Health Board (AMHB), the goal of the SHI is to improve access to and enhance integrated health and related support services for children with special health needs. This gives children the opportunity to participate fully in their education programs to attain their potential and be successful at learning.

Children with physical disabilities, developmental disabilities, neurological disorders, sensory impairments, medical conditions, and/or emotional/behavioural disabilities who are registered in school programs from Early Childhood Services (ECS) through Grade 12 are eligible for supports and services. Services eligible for funding include speech-language therapy, physical therapy, occupational therapy, audiology, respiratory therapy, nursing, and emotional/ behavioural supports.

To contact the SHI Partnership nearest you, call 310-0000 or visit the website at  http://www.education.gov.ab.ca/shi/Area.asp.

For further information about special needs funding, contact Alberta Education, Special Programs Branch at (780) 422-6326 in Edmonton, or call 310-0000 to be connected toll free in Alberta.

Indian and Northern Affairs Canada (INAC)-Special education for First Nation students with treaty status living on reserve is funded by INAC. For information, contact INAC at (780) 495-2773.

Materials Resource Centre/Learning Resources Distributing Centre-The Materials Resource Centre helps teachers meet the needs of their students who are print disabled (i.e. cannot effectively use conventional print reading material).

School authorities can borrow equipment and alternate format resources (e.g. Braille, large print, audiotape) for use by Alberta pre-school to Grade 12 students who are disabled.
Alberta schools can also purchase selected curriculum resources in audiotape format for use by students who are print disabled. Visit the Learning Resources Distributing Centre at  www.lrc.education.gov.ab.ca/pro/default.html for details.

For information on any of these learning services, call (780) 427-4681 in Edmonton, or Service Alberta at 310-0000 to be connected toll free.

Interpreting Standards-The Premier's Council on the Status of Persons with Disabilities has produced the document Standards for Interpreting in Educational Settings: Early Childhood Services to Grade 12. To receive a copy, contact the Council at 422-1095 or 1-800-272-8841 (voice or TDD/TTY). This is available online.

Post Secondary Education
Students' Finance Board-Students with disabilities who need financial help for basic expenses such as tuition, books or living allowance can apply for a loan or grant through Students Finance. Grants are available for upgrading or basic skills programs only. Visit  www.alis.gov.ab.ca/studentsfinance/.

Transitional Vocational Training-A ten-month program for people with developmental disabilities is offered at some community colleges in Alberta. For more information on these programs call Service Alberta at 310-0000 to be connected toll free to the Career Development Centre nearest you. If you use a TDD/TTY, call 427-9999 in Edmonton or 1-800-232-7215 in all other areas.

Aboriginal Post Secondary Students
Indian and Northern Affairs Canada (INAC) provides funding to First Nations for the post-secondary education needs of band members. First Nation students with treaty status (on and off reserve) can apply to their First Nation for funding of post secondary education.

Human Resources Development Canada (HRDC) funds employment-related training programs for Aboriginal students (on and off reserve). For information contact a Career Development Centre in your area or call 1-800-O-CANADA.

Services for students with Disabilities
Services for students with disabilities can be found at many of Alberta's colleges and universities. For more information, contact the colleges and universities directly:

Canada Study Grant for Students with Disabilities
The Canada Study Grant for Students with Disabilities provides financial assistance to post-secondary students whose disabilities create barriers to education. Funding includes $2,000 from the Canada Access Grant for Students with Permanent Disabilities and up to $8,000 from the Canada Study Grant for the Accommodation of Students with Permanent Disabilities This help is on a per year basis. For more information on any Canada Study Grants, contact the awards office of your post-secondary institution.

National Education Association of Disabled Students (NEADS)
NEADS has a current and comprehensive guide to financial aid available for Canadian college and university students with disabilities. The online version of the National Directory of Financial Assistance Programs for Post-Secondary Students with Disabilities can be found in the NEADS online Resource Centre (NORC) at  www.neads.ca/en/norc/funding/.

Association of Universities and Colleges of Canada (AUCC) Scholarship Programs has two scholarship programs designed specifically to assist post-secondary students with disabilities. For information about the scholarships call the AUCC office at (613) 563-1236.

Persons with Developmental Disabilities (PDD) program
PDD offers training supports for people with developmental disabilities through a variety of agencies. For information, call the PDD Community Board office in your area or call Service Alberta at 310-0000 and ask to be connected toll free.

Resources for Hard of Hearing Students
The Canadian Hard of Hearing Association (CHHA) has published a resource handbook entitled Hearing the Learning (available at  http://www.chha.ca/chha/publications-youth.php. There is a small cost associated, item has to be ordered) for post-secondary students who are hard of hearing. For more information, call CHHA at 1-800-263-8068 or, if you use a TDD/TTY, at (613) 526-2692. Visit the website at  www.chha.ca. To order the handbook (for a small fee), visit  http://www.chha.ca/chha/publications-youth.php.

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EMPLOYMENT

Various programs provide assistance to people with disabilities who are looking for employment.

Canada–Alberta Service Centres
Canada-Alberta Service Centres and Career Development Centres offer supports for training, employment assistance, income assistance while training, and automated job banks. They are located throughout Alberta.

For Employment Insurance information, call 1-800-206-7218.

For Canada Pension/Old Age Security information, call 1-800-277-9914, or visit  www.hrsdc.gc.ca/en/ab-nwt-nu/contact/contact_us.shtml.

If you have access to the Internet, the Alberta Learning Information Service (ALIS) has a listing of the centres at  www.alis.gov.ab.ca.

Employment Assistance for Persons with Disabilities (EAPD)
This program provides supports for individuals who face barriers caused by disability and need help to enter or maintain employment. The programs and services funded under EAPD vary among provinces and territories. Visit the  Human Resources and Skills Development Canada website.

Disability Related Employment Supports (DRES)
For more information on DRES, visit  employment.alberta.ca/dres/ or call 310-0000 and ask for the Alberta Human Resources and Employment office nearest you.

Persons with Developmental Disabilities (PDD) program - Employment Supports
PDD Community Boards facilitate access to employment for adults with developmental disabilities. For information about this program, call Service Alberta at 310-0000 and ask to be connected toll free to your nearest PDD Community Board office.

Entrepreneurs with Disabilities Program
This program, funded by the federal government, recognizes that people with disabilities require specialized programs and services. It ensures access to business services and other support mechanisms needed to consider self-employment a viable option. The program is delivered by three agencies, and targets specific geographic areas: rural Alberta, Edmonton, and Calgary. For more information about the Entrepreneurs with Disabilities Program, visit  www.communityfutures.ca.

If you live in rural Alberta, call your nearest Community Futures Development Corporations office, or call Western Economic Diversification toll free at 1-888-338-WEST (9378). If you live in Edmonton, call Distinctive Employment Counseling Services of Alberta (DECSA) at (780) 471-9604. In Calgary, call MCC Employment Development at (403) 272-9323. If you use TDD/TTY, call 1-800-465-7735.

Opportunities Fund
The Opportunities Fund helps people with disabilities prepare for, obtain, and maintain employment or self-employment. Employment activities that the Opportunities Fund supports include:

  • encouraging employers to hire workers with disabilities
  • assisting individuals with disabilities to start their own business
  • providing work experience that can lead to on-going employment
  • assisting persons with disabilities to increase their employment skill level
  • assisting integration into the workplace
  • providing personal supports to enable persons with disabilities to participate in employment

To apply, consult the federal government listings of your telephone directory and contact the nearest Human Resources Centre of Canada or Human Resources Development Canada (HRDC) office or visit the  Human Resources and Skills Development Canada website.

Work-site Accommodation
Work-site accommodation, the process by which a work-site is modified to remove barriers for an individual with a disability, can often be done inexpensively.

Employers who renovate to accommodate a worker with a disability can claim the full cost of the renovation, through Canada Customs and Revenue Agency (CCRA), in the year the work was done. Funding assistance is also available through Human Resources Development Canada (HRDC). Work-site accommodations may also be available through Alberta Human Resources and Employment. For more information, contact your nearest Canada-Alberta Service Centre or Career Development Centre.

For information on work-site accommodation, contact the Job Accommodation Service (JAS) at 1-800-664-0925 or by email at nfarah@ccrw.org. Visit the  JAS website (operated through the Canadian Council on Rehabilitation and Work).

Employment Series for Persons with Disabilities
Human Resources Development Canada and Alberta Human Resources and Employment have developed a series of guides relating to employment for persons with disabilities. The series includes "Tips for Job Seekers," "Tips for Employers," and "Tips for Service Providers." For a copy of the series (catalogue #437188), contact the Learning Resources Centre at (780) 427-5775 (toll free by dialing 310-0000). The series is also available online at  www.alis.gov.ab.ca.

To receive the guide in an alternate format, call (780) 422-4266 in Edmonton, or 1-800-661-3753 in Alberta. If you are deaf or hard of hearing, call (780) 422-5283 (TDD/TTY) or 1-800-232-7215 for message relay service.

Guides for Employers
The Canadian Association for Community Living has created two documents aimed at making the workplace more welcoming to employees with intellectual disabilities. They are "Hiring Someone with an Intellectual Disability--A Tool Kit for Employers" and "Working with Employees Who Have Intellectual Disabilities: A Practical Guide." Both are available free of charge by contacting the Canadian Association for Community Living at 1-800-856-2207.

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FINANCIAL SUPPORTS

There are a variety of provincial, federal and private financial support programs. Qualifying individuals may access support from one or more of these programs; however, participation in one program may reduce or even prevent support from another program. Contact each program directly for information regarding eligibility.

Assured Income for the Severely Handicapped (AISH)—AISH is for people who have a severe and permanent disability and are unable to work full time. It is a defined benefit program that provides the same maximum amount to each recipient.

If you are an AISH client and believe you are eligible for other disability support (e.g. CPP Disability Benefits) you must apply for it first; AISH will supplement these other benefits to the maximum AISH amount if necessary.

AISH clients will receive free health benefits such as prescription drugs, dental care, glasses, ambulance services, and Alberta Health Care Insurance.

The AISH Guide is available online.

Alberta Works
The goal of Alberta Works is to help unemployed people find and keep jobs, help low-income Albertans cover their basic costs of living, and help employers meet their need for skilled workers.

Alberta Works brings together employment training services, income support, health benefits and child support services to better help Albertans.

Visit  www3.gov.ab.ca/hre/offices/iscc.asp; call 1-866-644-5135 (toll free) or 644-5135 in Edmonton, or e-mail iscc@gov.ab.ca.

Canada Pension Plan (CPP) Disability Pension—CPP Disability is a federal government pension provided to people who have a severe and prolonged mental or physical disability.

The amount of your pension depends on the amount you have contributed to CPP during your employment history. To be eligible, you must have worked and contributed to CPP for a minimum number of years and be between the ages of 18 and 65. People who are eligible for CPP disability may also be eligible for AISH, but the combination of benefits cannot exceed the maximum AISH benefit.

For additional information about CPP Disability Benefits, call Canada Pension Plan at 1-800-277-9914 or visit the CPP website at  www.sdc.gc.ca/en/isp/cpp/disaben.shtml.

Workers’ Compensation Board (WCB)
WCB provides financial compensation to people who have been disabled as a result of a work-related injury. For details about WCB, call (780) 498-3800 or Service Alberta at 310-0000 to be connected toll free.

Long Term Disability/Private Pension
Some employers offer long-term disability insurance. Terms and conditions vary from one plan to another. If you are no longer able to work because of a disability, contact your particular plan to determine if you are eligible for compensation. Read your policy carefully, as the amount of compensation and the length of time for which you may be compensated vary among policies. If you have purchased private disability insurance and you are unable to work because of a disability, contact your plan to determine if you are eligible for compensation.

Disability Tax Credit
The Disability Tax Credit provides additional tax assistance for individuals who have a severe and prolonged mental or physical impairment that markedly restricts the ability to perform a basic activity of daily living. If you qualify, the credit will reduce your income tax. If you have no tax payable, you may transfer the credit to your spouse or supporting person. For more information on the Disability Tax Credit, contact the nearest Canada Customs and Revenue Agency, or visit the website at  www.ccra-adrc.gc.ca/disability.

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HEALTH AND PERSONAL SUPPORTS

Depending on the nature of their disability, people may have their health care and personal support needs met by different service providers.

Family Support for Children with Disabilities
The Family Support for Children with Disabilities program helps families that have unique needs by providing a range of supports to assist families in helping their children reach their full potential.

For more information, call your regional Child and Family Services Authority or the provincial program at (780) 427-2551 (toll-free 310-0000). To read the Family Support for Children with Disabilities Act or the regulations that outline the supports and services available for all children with disabilities and their families in Alberta, please visit  www.child.gov.ab.ca.

For First Nation children with disabilities who normally live on a reserve in Alberta, Indian and Northern Affairs Canada (INAC) funds First Nations Child and Family Services agencies.

For First Nation children with treaty status who are living off reserve, INAC funds Resources for Children with Disabilities.

Persons with Developmental Disabilities program
The Persons with Developmental Disabilities (PDD) program offers the following for people with developmental disabilities:

Community Living Supports-These supports assist adults with developmental disabilities to live in a home of their choice. Supports include overnight-staffed residences, support homes, supported independent living, in-home respite, and out-of-home respite.

Employment Supports-These supports assist adults with developmental disabilities to access employment through preparation and placement programs.

Community Access Supports-These supports facilitate access to community activities for adults with developmental disabilities.

Specialized Community Supports-These supports provide customized supports, which assist people with developmental disabilities in their environment or enhance access to their community. These supports can include behavioral support, professional services, transportation, start-up community living costs, and assessments.

For more information, call Service Alberta at 310-0000 and ask to be connected toll free to the nearest PDD Community Board office. Visit the website at  www.pdd.org.

Alberta Aids to Daily Living (AADL)
AADL provides financial assistance to people who have a chronic disability or illness, and those who are terminally ill to gain access to authorized basic medical equipment and supplies so they can function more independently in a home or home-like setting.

For details about AADL, call (780) 427-0731 in Edmonton or call Service Alberta at 310-0000 to be connected toll free. For more information, you can also visit the AADL section on this website.

Regional Health Authority (RHA) Programs
Home Care-RHAs provide home care services to people with disabilities of all ages. Based on needs as assessed by a Home Care worker, services may include nursing, physiotherapy, occupational therapy, respiratory therapy, social work, nutrition services and case coordination. There is no charge for these professional services.

For more information about Home Care, contact an RHA Home Care Manager. For information on homecare, visit  www.health.gov.ab.ca/regions/ahcip_community.html or  www.health.gov.ab.ca/regions/RHA_map.html, or call (780) 413-7660.

Personal Support Services—RHAs may also provide support services, including personal care assistance and homemaking. There is no charge for personal care services such as grooming or bathing, but there may be a charge for homemaking and housekeeping.

Day Support Programs—Individuals with disabilities may attend day support programs on a daily basis. These group programs are intended for people who need health maintenance, rehabilitation, social and recreational activities, and are able to leave their homes. There is usually a daily charge for these services.

Day Hospital Programs—People who require specialized assessment, treatment, and rehabilitation services may attend a day hospital program as an alternative to hospital admission. These programs may be available through acute care programs and auxiliary hospitals. There may be a daily charge, depending on the program and services provided.

Community Health Services—Public health nurses provide health education and counselling to individuals and groups on a variety of health-related concerns including healthy living, family relationships, changes related to aging, and chronic disease management. Community health nurses may make home visits.

To find more about community health services and which programs are available in your area, call your RHA.

Alberta Mental Health Board
Mental health services are available province-wide for people of all ages. Services include mental health information and education, assessment, counseling, and psychiatric services.

For further information, contact your nearest area office of the Alberta Mental Health Board: Calgary and South at (403) 297-4520; Central Region at (403) 783-7632; and Edmonton and North at (780) 422-2233; or, call Service Alberta at 310-0000 to be connected toll free. Visit the website at  www.amhb.ab.ca.

Seniors' Health Line
Available only in the Capital Health Authority, this 24-hour telephone service (408-5465) provides information and assistance on services, programs and care for seniors in Edmonton, St. Albert, Strathcona County, and Leduc and area. TDD/TTY service is available at 496-8822.

Seniors' Information Line
This information line explains the various programs, services, and supports available to Alberta's seniors. The information line can be accessed in Edmonton at (780) 427-7876 or toll free at 1-800-642-3853. If you are Deaf or hard of hearing and have a TTY/TDD unit, call (780) 427-9999 in Edmonton or toll free at 1-800-232-7215.

Victorian Order of Nurses (VON)
VON offers health and support services such as nursing care for nominal fees. For information about services, contact the Victorian Order of Nurses in Edmonton at (780) 466-0293; in Calgary at (403) 640-4765, in Lethbridge at (403) 328-0033; in Medicine Hat at (403) 529-1222; and in Grande Prairie at (780) 532-1012. Visit the website at  www.von.ca/.

Meals on Wheels
Meals on Wheels is a volunteer-based program that provides one hot meal a day, usually for a fee. To find out if Meals on Wheels is available in your area, contact your Regional Health Authority, Family and Community Support Services (FCSS), or a volunteer information centre. For more information, visit  http://www.mealcall.org/canada/alberta/.

Family and Community Support Services (FCSS)
In some communities, services such as home care, transportation, visiting services, and various outreach programs are offered by FCSS. Contact your municipal office to find out what FCSS services are available. For more information, visit  www.fcss.ab.ca/.

Indian and Northern Affairs Canada (INAC) Programs
An information sheet titled Adults and Children with Disabilities has been produced by the Alberta Region of the Department of Indian and Northern Affairs Canada (INAC) on the following programs:

  • Preventative Social Services (PSS)
  • Adult In-Home Care
  • Institutional/Non-Institutional Care
  • Canadian Paraplegic Association (CPA) Native Component
  • Sheltered Workshops

For a copy or more information, phone (780) 495-2773.

Health Canada Medical Services Branch (MSB) Programs
An information sheet titled Health Program Information for Alberta First Nations Adults and Children has been produced by the Alberta Region of Health Canada, Medical Services Branch (MSB). On-reserve programs explained in the sheet include:

  • Nursing Programs
  • Dental Therapy Programs
  • Community Health Representative (CHR) Programs
  • Program Resources
  • Environmental Health Programs
  • Nutrition Programs
  • Treatment Programs
  • Community Wellness Programs

Programs available both on and off reserve explained in the sheet include:

  • National Native Alcohol and Drug Abuse Program (NNADAP)
  • Non-Insured Health Benefits Program (NIHB), in which Health Canada pays the cost for eyeglasses and other benefits.

For a copy or more information, contact Health Canada at (780) 495-2703 or visit  www.hc-sc.gc.ca/fnih-spni/pubs/index_e.html

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HOUSING

Most homes require some modification to make them accessible for people with mobility disabilities. There are several federal and provincial government, and community organizations that provide assistance to qualifying families and individuals.

Residential Access Modification Program (RAMP)
RAMP, operated by Alberta Seniors and Community Supports, provides a grant to facilitate access into and within the principle private Alberta residences for people that require the use of a wheelchair on a regular basis. The grant is available to a homeowner or a tenant (if the landlord agrees to the modification).

For further information concerning RAMP, contact Alberta Seniors and Community Supports at 427-5760 in Edmonton or call toll-free by dialling 310-0000 then 780-427-5760. Or you may e-mail RAMP at RAMP@gov.ab.ca. You may also visit the website for further information, a program application, and instructions.

Canada Mortgage and Housing Corporation (CMHC)
CMHC, funded by the federal government, operates a number of programs that offer assistance in the area of housing:

Residential Rehabilitation Assistance Program (RRAP)—RRAP for Persons with Disabilities provides assistance to low-income homeowners who require modifications to improve accessibility.

Most modifications that make it easier for the occupant with disabilities to live independently are eligible for funding. Items that are eligible include a ramp, chair lift, bathtub lift or wheel-in shower, suitable height adjustments to kitchen work space and cupboards, widening doorways, grab bars and rails, special modifications for the visually and hearing impaired, and modifications for environmental sensitivities. The loan amount depends on household income and the cost of the modifications.

The maximum loan available is $18,000. Depending on income, up to $12,000 may be forgivable. Funds are also available for major home repairs and to owners of rental units undertaking repairs or modifications for low-income tenants.

For more information, visit  http://www.cmhc-schl.gc.ca/en/ab/noho/noho_011.cfm.

Emergency Repair Program (ERP)—ERP provides assistance to low-income homeowners in rural and remote areas to undertake emergency repairs required for the continued safe occupancy of their houses. A large portion of this program is directed to Aboriginal people. For more information, visit  http://www.cmhc-schl.gc.ca/en/ab/noho/noho_005.cfm.

Home Adaptations for Seniors' Independence (HASI)—HASI provides forgivable loans of up to $2,500 to assist with minor adaptations of a home owned by seniors with age-related difficulties. The forgivable loan is provided only to people 65 years or older whose household income is less than the income threshold established for the area. Funds are also available to owners of rental units. For more information, visit  http://www.cmhc-schl.gc.ca/en/ab/noho/noho_006.cfm.

Shelter Enhancement Program—This program provides a forgivable loan intended to bring existing emergency shelters up to acceptable health, safety and security standards while addressing the special needs of children and people with disabilities. Capital funding may also be available for the acquisition and new construction of shelters and second stage housing. The program is targeted at women and youth who are victims of family violence. For more information, visit
 http://www.cmhc-schl.gc.ca/en/ab/noho/noho_017.cfm.

For detailed information on any of the programs provided by CMHC, call (780) 423-8700 (Northern Alberta) or (403) 515-3000 (Southern Alberta). Visit  http://www.cmhc-schl.gc.ca/en/corp/cous/cous_006.cfm.

Income Tax Deduction
Paragraph 55 of the Income Tax Act, under section IT-519R2 (Medical Expense and Disability) addresses renovations and alterations to a dwelling. In the case of an individual who lacks "normal physical development" or has "severe and prolonged mobility impairment," reasonable expenses relating to renovations or alterations to the individual's dwelling can be claimed as medical expenses. To qualify, these expenses must be paid to enable the individual to gain access to the dwelling or be mobile or functional within it. Expenses relating to a structural change may also include payments to an architect or a contractor.

For more information, please contact Canada Customs and Revenue Agency at 1-800-959-8281, or view the publication "Information Concerning People with Disabilities" online at  www.cra-arc.gc.ca/E/pub/tg/rc4064/rc4064-e.html.

Indian and Northern Affairs Canada
Indian and Northern Affairs Canada (INAC) provides persons with disabilities living on reserve with an access subsidy to improve their housing situation. This subsidy is administered through the band Chief and Council. An annual housing allocation is provided to First Nations.

Barrier Free Design Guide
This guide, prepared by the Barrier Free Design Committee with the assistance of Alberta Municipal Affairs, provides designers, builders, people with disabilities, and other Alberta Building Code users with a guide to minimum building requirements for Albertans with disabilities. For a copy of the guide, contact the Safety Codes Council at (780) 413-0099 or toll free at 1-888-413-0099. There is a charge for this guide.

Accessible Housing Society
The Accessible Housing Society helps to create safe, affordable, barrier-free housing for individuals with physical disabilities in the Calgary region. Through its Residential Assessment and Design (RAD) program it assists in planning, applying for funding and completing renovations that enable individuals to remain independent. The Accessible Housing Society also houses the Calgary Housing Registry.

For further information, contact the office in Calgary at (403) 282-1872, or visit the website at  www.ahscalgary.ca.

Handicapped Housing Society of Alberta
The role of the Handicapped Housing Society of Alberta is to provide accessible, affordable, and safe housing to people with disabilities. They have two offices, in Edmonton and in Red Deer, and their units are found in Edmonton, Red Deer, Gibbons, Lacombe and Edson.

For further information, contact the Edmonton office at (780) 451-1114 or the Red Deer office at (403) 346-1455. Visit  www.mycommunityinformation.com/housing/downloads/hhsa.html

Accessible Housing Society
The Accessible Housing Registry in Calgary aims to create opportunities for safe, affordable, barrier-free housing in the community. For more information, contact (403) 282-1872, or visit the website at  www.ahscalgary.ca.

Horizon Housing
Horizon Housing in Calgary is a non-profit society whose mission is to provide appropriate housing for persons with mental illness and other special needs. Horizon Housing can be contacted at (403) 297-1746, or through their website at  www.horizonhousing.ab.ca.

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RESOLVING PROBLEMS

In order for people with disabilities to fully participate in society, it may be necessary to make changes to accommodate individual needs. These needs may include a designated parking stall, an automatic door, barrier free washrooms, or fire alarms that are both audible and visible. At work, needs may involve changing a job description or altering office furniture. All of this is defined as accommodation.

The principle of reasonable accommodation tries to answer the question, "How far does an employer, landlord, or member of society have to go in ensuring reasonable access to buildings, jobs, transportation, etc.?" There is no single answer, but each instance is judged separately to see if the accommodation poses an undue hardship-usually financial-or not.

Human Rights Legislation
The federal Charter of Rights and the provincial Human Rights, Citizenship and Multiculturalism Act offer protection from discrimination because of disability in areas of residential accommodation, employment, etc. For more information, call Service Alberta at 310-0000 and ask to be connected to the nearest Alberta Human Rights and Citizenship Commission office. Visit the website at  www.albertahumanrights.ab.ca.

Work-site Accommodation
Work-site accommodation is not necessarily expensive. Solutions are often simple, such as moving furniture or trading work with another employee. For example, if an employee with a disability is unable to carry boxes to a storage room in the basement and it is too costly to install an elevator, perhaps he/she could assume a responsibility of another employee who, in turn, carries the boxes to storage.

For information on work-site accommodation, contact the Job Accommodation Service (JAS) at 1-800-664-0925 or by email at nfarah@ccrw.org. The JAS website is  www.ccrw.org/en/programs/program_detail.asp?Program_ID=7 (operated through the Canadian Council on Rehabilitation and Work).

Funding for workplace supports may be available through Disability Related Employment Supports (DRES). Call 1-800-661-3753 or at 422-4266 in Edmonton. For TTD/TTY call 1-800-232-7215 or 422-5283 in Edmonton.

Appeal Procedures
Many programs that serve people with disabilities have an appeals option available to address decisions with which the applicant does not agree. It is important to remember that appeals must often be made within a short time after the contentious decision.

Mental Health Patient Advocate
The Mental Health Patient Advocate investigates complaints about the care of formal or involuntary patients certified under the Mental Health Act. For more detailed information, contact 422-1812 in Edmonton or call Service Alberta at 310-0000 to be connected toll free.

Alberta’s Freedom of Information and Protection of Privacy Act
This Act enables individuals to access information about themselves from government departments and agencies, such as schools and hospitals. It also protects people from having anyone else access information about them. The office of the Information and Privacy Commissioner may be contacted at (780) 422-6860 in Edmonton or toll free at 1-888-878-4044. Visit  www3.gov.ab.ca/foip.

Office of the Ombudsman
The Ombudsman conducts impartial investigations of written complaints from individuals who believe they have been treated unfairly by the provincial government. The Ombudsman is independent of the government and has broad powers to investigate actions, decisions, practices and procedures of government departments, boards, agencies and commissions. People are required to complete all available appeals before the Ombudsman will consider investigating.

The Office of the Ombudsman also assists individuals in directing complaints to the appropriate contact, department or other complaint mechanism when the complaint is outside the Ombudsman's jurisdiction to investigate. The Ombudsman does not investigate disputes between private individuals. For more information, please call (780) 427-2756 in Edmonton, (403) 297-6185 in Calgary, or Service Alberta at 310-0000 to be connected toll free.

Community Initiatives Financial Assistance Program
The Human Rights, Citizenship and Multicultural Education Fund was established in 1998 to support Albertans who are striving to foster equality. Financial assistance is available to organizations involved in projects that reduce discrimination and racism or affect changes in programs, services or organizations that prevent full and equitable participation. For further information, contact Alberta Community Development, Human Rights and Citizenship Branch in Edmonton at (780) 427-7661, in Calgary at (403) 297-6571, or visit the website at  www.albertahumanrights.ab.ca

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TRANSPORTATION

Barrier free ground transportation and pedestrian environments are essential for people with disabilities to participate fully in their communities. Providing accessible environments is the responsibility of municipalities, with standards developed by the Alberta government where necessary.

Accessible Municipal Transportation
Municipalities throughout Alberta provide accessible transit services on select routes. Door-to-door accessible services are offered in many communities around the province, and accessible taxi services are provided in several communities. Alberta Infrastructure and Transportation's website at  www.tu.gov.ab.ca/Content/doctype55/production/pol048.htm has a comprehensive list of accessible community taxis, including:

  • Airdrie: Handibus at (403) 948-2887
  • Calgary: Handi-bus at (403) 276-8028
  • Calgary: Transit (Low Floor Bus, Community Bus, and Light Rail Transit) at (403) 262-1000
  • Camrose: Rose City Handivan Society at (780) 672-8777
  • Drumheller: Valley Bus Society at (403) 823-1319
  • Edmonton: DATS at (780) 496-4567 (bookings) and 496-4570 (registration)
  • Edmonton: Transit (Low Floor Bus, Community Bus, Light Rail Transit) at (780) 496-1611
  • Fort McMurray: Wood Buffalo Municipality Handi-Van at (780) 791-8735
  • Fort Saskatchewan: Special Transportation Services at (780) 940-5247
  • Grande Prairie: Disabled Transportation Society at (780) 831-0995 or 831-8550
  • Leduc: Special Transportation Association at (780) 986-5000
  • Lethbridge: Handi-bus Association at (403) 329-6464
  • Lloydminster: Handi-Van Society at (780) 871-3807
  • Medicine Hat: City of Medicine Hat Special Transit at (403) 529-8214
  • Red Deer: Action Group for the Physically Disabled at (403) 343-1199
  • St. Albert: Handi-Bus at (780) 459-6909
  • Sherwood Park: Strathcona County Accessible Transit (SCAT) at (780) 446-9680
  • Spruce Grove: Special Transit Services at (780) 962-2456
  • Wetaskiwin: Wetaskiwin Hospital at (780) 352-3352

For more information, contact your municipal office and ask which accessible transportation services are provided.

Accessible Intercity Transportation
Both Greyhound and Red Arrow provide accessible intercity bus service on selected routes in Alberta. Advance booking is required. Contact Greyhound at 1-800-661-8747 and Red Arrow at 1-800-232-1958 for details on these services. Alberta Infrastructure and Transportation has the Alberta Inter-Community Public Transportation Guide designed to assist people in making trips between Alberta communities. The guide can be found at  www.tu.gov.ab.ca/Content/doctype55/production/pol040.htm.

Family and Community Support Services (FCSS)
In some communities, FCSS offers transportation services for people with disabilities. Contact local municipal offices to find out what FCSS services are available or visit
 www.child.gov.ab.ca/whatwedo/fcss/page.cfm?pg=index.

Alberta Infrastructure and Transportation Resources

Advisory Committee on Barrier Free Transportation and Provincial Policy-Alberta Infrastructure and Transportation established a stakeholder-based advisory committee in 1990 to assist in the development of the barrier free transportation policy. The committee continues to work to implement the policy and provide advice on transportation issues that impact people with disabilities.

Safe Pedestrian Environment Guidelines—These guidelines describe how to design sidewalks, curb ramps and streetscapes that allow safe, convenient and barrier free travel. The guidelines outline some of the obstacles faced by people with disabilities and the design solutions, which will eliminate these barriers. The guidelines is available  online.

Design Guidelines for Accessible Bus Stops—This guide assists municipal public works managers and transit planners in making bus stops barrier free and pedestrian environments to and from a bus stop accessible to everyone. Visit www.trans.gov.ab.ca/Content/docType112/Production/design-bus-stds.hml.htm.

Let's Plan On It: A Guide to Providing Transportation Services in Rural Areas for Seniors and Persons with Disabilities—This guide assists municipalities, organizations, consumer groups, and other interested people in the development of accessible transportation systems which will transport seniors and people with disabilities. Visit www.trans.gov.ab.ca/Content/docType55/Production/pol164.htm.

A Guide for Drivers of Seniors and Persons with Disabilities—This guide was prepared in response to requests from drivers and people with disabilities who use accessible transportation systems and live in areas of the province where formal driver training is not available. This is an excellent guide for making drivers more aware of the needs of customers with disabilities. Visit www.trans.gov.ab.ca/Content/docType55/Production/pol293.html.

Checklists for policy makers and planners—This guide is intended for use by policy makers and planners to ensure that public transportation needs are fully considered before programs are implemented or when altering an existing service. Visit www.trans.gov.ab.ca/Content/docType55/Production/pol160.htm.

For more detailed information on these documents, contact Alberta Infrastructure and Transportation, in Edmonton at (780) 427-7944 or call Service Alberta at 310-0000 to be connected toll free.

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TRAVEL, RECREATION AND LEISURE

Many provincial and federal government departments and private companies are working to eliminate barriers in travel, recreation and leisure for people with disabilities. As a result, there are an increasing number of accessible services in this area.

Canadian Transportation Agency (CTA)
The CTA develops and administers accessibility regulations for the transportation network governed by the Canada Transportation Act, namely air carriers and airports, passenger rail carriers and stations, inter-provincial ferry service and terminals. Visit  www.cta-otc.gc.ca/index_e.html.

Airport Accessibility—Most airports are regulated federally and operated locally. Both Calgary and Edmonton airports have established barrier free advisory committees to provide the most up-to-date information and advice on access for all. Travelers with disabilities can expect to find airports across Canada to be reasonably accessible. For specific information, call the relevant airport.

Aircraft Accessibility—A Code of Practice is in place to improve the accessibility of air travel for people with disabilities on fixed-wing aircraft with 30 or more passenger seats. Larger aircraft present fewer access problems for people with disabilities but smaller regional aircraft are being used more frequently and reduce accessibility for some travelers. For specific information on airline services and accessibility, contact the relevant airline company directly.

Air Travel—In order to assist persons with disabilities in their air travel, the Canadian Transportation Agency has produced A Guide for Persons with Disabilities: Taking Charge Of The Air Travel Experience. This guide offers useful information and helpful tips to make air traveling easier and to minimize the risk of problems before, during, and after trips. The guide is available in both English and French as a booklet, audiocassette, computer disk, and in Braille. Visit  www.cta-otc.gc.ca/access/guide/index_e.html.

For more detailed information on any of the above services, contact the Accessible Transportation Directorate, Canadian Transportation Agency at 1-888-222-2592 or by TDD/TTY at 1-800-669-5575. Information is available in alternative formats. You may also visit their website at  www.cta-otc.gc.ca.

VIA RAIL Canada Inc.

Accessible Train Services-Accessible train service is available from VIA RAIL Canada Inc. For more information about VIA RAIL's accessible features and routes, call 1-888-842-7245. You can also visit their website  www.viarail.ca/seniors/en_aine_beso.html.

Accessibility Complaints on Federally Regulated Transportation Systems
The Canadian Transportation Agency (CTA) is responsible for ensuring that people with disabilities do not face obstacles while traveling and are able to use the federally regulated transportation system without encountering unnecessary or unjustified barriers. If you have encountered such barriers, the law allows you to file a complaint with the CTA. For more information, call the CTA at 1-800-883-1813, or 1-800-669-5575 if you use a TDD/TTY. You may also visit  www.cta.gc.ca/cta-otc2000/faqs/filing_e.html.

Accessible Bus Service
For further information about accessible bus service, contact the operators directly. Greyhound Canada provides accessible bus service on selected routes across Canada. Both Greyhound and Red Arrow provide accessible service on selected routes in Alberta. Advance booking is required. For more information on services available, contact Greyhound at 1-800-661-8747 or at 1-800-855-0511 (TDD/TTY) and Red Arrow at 1-800-232-1958 or at (403) 263-9960 (TTD/TTY). You can also visit Transport Canada's Accessible Transportation website at  www.cta-otc.gc.ca/access/index_e.html.

Accessible Taxi / Airport Shuttle Service
 Some airports offer accessible taxi or shuttle service. Contact the airport in advance of your travel date to ask about service availability.

Hand Controlled Rental Cars at Airports
Most car rental companies offer hand-controlled cars for rent but require a few days advance booking. Contact the car rental company directly.

Rest Stops
Many rest stops across Alberta meet a minimum level of accessibility. These stops are signed on the highway with the international symbol of access-a white wheelchair on a blue background.

Accessible Charters/Tours
Some companies offer accessible charters and tours. Travel agents may be able to advise you of charter or tour operators who can assist you. Be sure to ask specific questions about your accessibility needs. Travel Alberta (1-800-661-8888) can provide information on tour operators who offer accessible services.

Accessible Accommodation/Campgrounds
Call Travel Alberta (1-800-661-8888) for assistance in finding fixed roof and/or municipally/privately-owned camping accommodation to meet your access needs while traveling or camping in Alberta. Be prepared to tell the travel consultant exactly what your needs are. The Alberta Accommodation and Campground Guides contain barrier free access information. The guide is available from Travel Alberta and most travel information centres or at  www1.travelalberta.com/content/Accommodations/.

National Parks
The Parks Canada publication Alberta and British Columbia PARKS CANADA Services and Facilities for Visitors with Disabilities lists the National Parks and the level of accessibility found in each. Contact Parks Canada at 1-888-773-8888 or, if you use a TDD/TTY, at (403) 292-4401 for information on National Parks.

Provincial Parks and Recreation Areas
The extent and level of accessibility in Alberta's provincial parks vary. For detailed site-specific barrier free access information, or to obtain a copy of the Alberta Parks & Protected Areas travel guide and destination map visit  www.cd.gov.ab.ca/preserving/parks/index.asp.

Municipal Leisure Centres/Parks
Contact municipal offices to ask about the accessibility features available at specific leisure centres and municipal parks. For a list of contacts in municipalities, visit  http://www.municipalaffairs.gov.ab.ca/ms/officials/index.cfm.

Native Friendship Centres
Contact specific Native Friendship Centres to inquire about access for people with disabilities or your access needs, as accessibility varies from one centre to another. For information on Native Friendships Centres available across Alberta, please contact the Alberta Native Friendship Centre Association at (780) 423-3138 or visit their website at  www.albertafriendshipcentres.ca/.

Community Facility Enhancement Program
This program, operated by Alberta Gaming, provides funding to eligible organizations to build, repair, renovate, upgrade or improve sports, cultural, recreational or other family and community wellness facilities.

Funding is also available to assess existing facilities' suitability to accommodate changes, to develop design documents or help assess the need for a new facility. For more information on this program, call 1-800-642-3855 or visit their website at  www.albertalotteryfund.ca/grants/cfep.asp.

Persons with Developmental Disabilities program
The Persons with Developmental Disabilities (PDD) program facilitates access to community activities for adults with developmental disabilities. For information, visit  www.pdd.org.

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OTHER GUIDES/DIRECTORIES

The following guides and directories may have additional useful information.

Directory of Community Services—This directory contains a comprehensive list of human service organizations in northern Alberta. To find specific information on services or particular agencies representing people with disabilities in northern Alberta, call (780) 482-4636 in Edmonton. For a fact sheet titled "Resources for People with Disabilities," visit  www.thesupportnetwork.com/links/resource_lists.htm.

Calgary Community Services Directory—This directory provides an extensive list of over 2000 programs and services, which are available to all segments of society. To find specific information on services or particular agencies representing people with disabilities in the Calgary area, call (403) 268-4636. Visit  www.calcna.ab.ca/calgary/calgary.html.

Programs for Seniors—This document provides a comprehensive list of provincial and federal programs for seniors, many of which are also available to people with disabilities. For a free copy of this book, or more information about programs for seniors, call the Alberta Seniors' Information Line at (780) 427-9136 in Edmonton or 1-800-642-3853 toll free. Visit the website.

Directory of Disability Organizations in Canada—This directory provides a listing of over 5200 disability organizations across Canada. It provides addresses and phone numbers and information on services provided. The directory is organized by province and is fully indexed. It is available from the Canadian Abilities Foundation at (416) 923-1885, fax at (916) 923-9829 or e-mail at info@enablelink.org. It is also available through the Canadian Abilities Foundation website at  www.enablelink.org.